Communication:
Communication in the world has changed since its initial conception due to advancements in Information and Communication Technology
Communication can be – between individuals, and organisations
Communication takes place within a chain network, circle, wheel, or all channel networks
Types of communication synchronous and asynchronous. Synchronous all parties have to be engaged at the same time, asynchronous parties take turn in their own time
Examples of ICT use – mobile phone, video tele conferencing, iPods mp3’s, e-mail, multimedia communications
Merging technology is seeing one device incorporating many to enable individuals to carry one all in one piece of equipment which satisfies all their technology needs.
Types of ICT applications, Messenger, Discussion forum, and bulletin boards, internet relay chats, podcasts, blogs, wiki webs, social networking
Netiquette and chat abbreviations commonly used in instant messaging and forums and discussion boards
Benefits of using ICT, electronic journals, news articles, podcasts, real time communication vast storage of online media, available all the time
Workshop Write Up:
Visit google.com click on the groups tab, an search for a topic of interest, I searched for mobile phones
The results then displayed are a list of blogs, bulletin boards, and pages dedicated to the discussion of that search term.
Visit a podcast hosting site such as http://podcasts.yahoo.com/ search for a topic of interest and listen to at least one blog from the results
View the library’s website containing information related to podcasts http://www.ecu.edu.au/library/services/podcasts.html contains a few of the helpful uses that podcasts can provide, what equipment is needed to listen to the podcast, and also the podcasts available through the ECU library page (library tours, information about the types of journals, purpose of annotated bibliographies)
Summary of Readings:
Guide to using email:
14 do’s and don’ts:
- Ensure the email is the appropriate method of communication
- Be direct to the point, avoid wasting the recipients time with unnecessary information
- If asking a question be sure the recipient will be able to understand you need a response
- Specify who should respond, in the event of a group email users included in that ‘group’ if not specified will often use that as a way of not doing work, specify who you are asking to complete a certain task
- Ensure you are clear about when you need a response, end of the day, end of week etc
- Provide a suitable context to outline the message
- Ensure you use correct grammar and punctuation, ensure you utilise spell checker
- One topic per message, don’t over crowd messages with more than one topic of question as this can lead to confusion and questions being overlooked
- Provide a summary when you forward an ‘FYI’ email, explain to the recipient why you are forwarding this to them, and what information in it is related to them
- Don’t make assumptions about the senders emotional state, unless specified they are angry with you for something you have done, don’t assume there email was intended to be rude, or critical
- Avoid escalating conflicts by replying with an emotionally charged response
- Ask for clarification, if unsure of the sender’s original intentions.
- Use your email softwares tools to help organise your messages
- It is not necessary to respond to every message straight away
Contains ‘common’ sense tips about basic email etiquette or ‘netiquette’ in the workplace and how to distinguish between, the workplace environment and the home or friend environment where your style of messaging must change. As the method in which you communicate to your boss or co-workers varies greatly from that to communicating with your closest friend or “BFF”
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